Cancellation & Refund Policy

At FantasyPrimePlay, we aim to maintain a transparent and user-first experience. This policy explains the terms under which contests may be cancelled and refunds may apply.

1. User-Initiated Cancellations

Before the Contest Begins
Users may cancel their entry before the contest starts via the contest details page. Once cancelled, the applicable amount will be credited back to the user’s FantasyPrimePlay account.

After the Contest Has Started
Cancellations are not permitted after the contest has begun, as they involve real-time events and decisions.

2. Platform-Initiated Cancellations

Insufficient Participation
If the minimum number of participants is not reached, FantasyPrimePlay may cancel the contest. In such cases, entry credits will be returned to the affected users.

Technical Issues
Contests may be cancelled due to technical disruptions that impact fairness. Refunds will be processed accordingly.

Policy Violations
If a contest is canceled due to a breach of our rules or terms of use, refunds may not be issued.

3. Refund Guidelines

Eligible Refund Cases

  • Contest cancellation by FantasyPrimePlay

  • User cancellation before the contest starts

  • Verified billing or transaction issues

Refund Method
Approved refunds are credited back to the user’s FantasyPrimePlay account for future participation.

Non-Refundable Scenarios

  • Disqualification for violating platform rules

  • Completed contests with finalized outcomes

  • Requests made after the contest has already started

4. Account Balance & Withdrawals

Withdrawal Requests
Users may request to withdraw funds from their FantasyPrimePlay account, subject to applicable platform guidelines.

Processing Time
Withdrawal requests are typically processed within 3–5 business days, depending on the chosen payment method.

Transaction Charges
Any applicable transaction fees will be clearly shown during the withdrawal process.

5. Requesting a Refund

Support Contact
To request a cancellation or refund, please email our team at [email protected].

Review Timeline
Our support team aims to respond to refund requests within 24–48 hours.

6. Policy Updates

This policy may be revised periodically to reflect platform updates or changes in regulations. Please check back for the latest version.

7. Contact Us

If you have questions about this policy, feel free to contact us at [email protected].